Purchase Process
Paw Lux Puppies
Puppy Purchase Process
Bringing one of our puppies into your home is a truly unique experience. We aim to ensure that each step is personal, well-organized, clear, and elegantly straightforward.
From the selection of your puppy to the instant they are securely in your embrace, our team is dedicated to supporting you every step of the way.
Your Journey Begins Here
Eight Simple Steps to Welcome Your Puppy Home
Every reservation is managed on a case-by-case basis by our team, ensuring that your purchase, documentation, preparation, and travel arrangements are meticulously organized in relation to your puppy and destination.
Getting to Know You
Tell Us About You
Once you have chosen the puppy you would like to welcome home, our team will collect the information required to prepare your reservation.
- Full legal name
- Complete address
- Email address
- Best contact number
Accurate contact information allows us to keep communication smooth throughout your purchase and travel arrangements.
Reservation
Reserve Your Puppy
A R1000 USD non-refundable reservation deposit is required to secure your selected puppy. Once you are ready to proceed, our team will provide the applicable deposit request and payment instructions.
Payment Note
PayPal and credit cards may be accepted for the initial reservation deposit only. The remaining purchase balance must be completed using an approved final-payment method.
Final Payment
Complete Your Purchase
S.A. & International Clients
Bank Transfer and credit cards may be accepted for the initial reservation deposit only. The remaining purchase balance must be completed using an approved final-payment method.
European Clients
PayPal may be used for the reservation deposit only, up to R1000. The remaining balance must be completed through an approved bank or electronic transfer method
For your security: Always use payment instructions provided directly by Betty’s Teacup Puppies. If you are ever uncertain about payment information, contact us before sending funds.
Confirmation
Finalize Your Reservation
Once the reservation deposit has been placed, the remaining purchase balance must generally be completed within 72 hours, unless an alternative arrangement has been approved in writing.
Your puppy cannot be released or scheduled for transportation until all required payments have been received and confirmed.
For approved local pickups, in-person payment arrangements may be available when arranged with our team in advance.
Purchase Agreement
Review & Sign Your Agreement
Every puppy purchase is accompanied by a Purchase Agreement between Paw Lux Puppies and the buyer.
The agreement contains the important terms of your purchase, including reservation and payment conditions, transportation responsibilities, health-guarantee provisions, and other applicable terms.
We encourage every client to review the agreement carefully before signing and contact our team with any questions.
Protection & Peace of Mind
One-Year Health Guarantee
Eligible puppies are provided with our One-Year Health Guarantee covering qualifying life-threatening congenital conditions, subject to the terms, limitations, exclusions, and claim requirements contained in the Purchase Agreement.
Full details are available on our Health Guarantee page and in your individual Purchase Agreement.
Preparing for Home
Your Puppy Is Prepared for Their Journey
Before joining their new family, each puppy receives thoughtful preparation to help make their transition home as comfortable as possible.
Applicable items and documentation may include:
Package contents may vary according to the individual puppy, destination, and transportation method.
From Our Family to Yours
We’re Here for You
Choosing a puppy is about much more than a purchase. It is the beginning of a beautiful new chapter for your family.
Our goal is to make your experience feel personal, organized, and exciting while keeping your puppy’s health, comfort, and safety at the heart of every decision.
We look forward to helping you welcome your new little companion home.